Privacy Policy

1. Introduction

OmniCondo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our condominium management platform ("the Service"). Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect several types of information from and about users of our Service:

Personal Information

• Name, email address, and phone number
• Account credentials (username and encrypted password)
• Property and unit information
• Payment and billing information
• Communication preferences

Usage Information

• Log data (IP address, browser type, access times)
• Device information
• Usage patterns and preferences
• Interaction with features and content

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Web Analytics

We use Umami, a privacy-friendly analytics tool hosted on our own infrastructure in the European Union, to understand how our public pages are used. Umami does not use cookies and does not collect or store any personal data — visits are recorded anonymously and cannot be linked to you. Because no personal data is processed, no consent is required for these measurements.

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our Service
• To process your transactions and manage your account
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and requests
• To communicate with other users and stakeholders in your condominium
• To monitor and analyze trends, usage, and activities
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We may share your information in the following circumstances:

• Within Your Condominium: Information may be shared with other members of your condominium community (administrators, owners, residents) as necessary for community management
• Service Providers: We may share information with third-party service providers who perform services on our behalf (payment processing, email delivery, hosting)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business
• With Your Consent: We may share information for any other purpose disclosed to you and with your consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure cloud infrastructure (Google Cloud Platform)
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account deletion

You can permanently delete your account at any time — from within the app (Settings), or from our public page at omnicondo.eu/account/delete without signing in. After you confirm a deletion request, your account is scheduled for permanent deletion within 30 days; you can cancel during that period simply by logging back in. When the deletion completes, your account, personal profile, login history, contact information and preferences are permanently removed.

Some information is retained after account deletion where the law requires or permits it: financial records such as invoices, payments and accounting entries are kept for the period required by European laws (typically 10 years), and audit logs are kept for security, fraud-prevention and compliance purposes. This retained data is no longer linked to an active account and is deleted once its retention period ends.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your personal data
• Right to Restrict Processing: You can request limitation of data processing
• Right to Data Portability: You can request transfer of your data
• Right to Object: You can object to processing of your personal data
• Right to Withdraw Consent: You can withdraw consent at any time

To exercise these rights, please contact us at privacy@omnicondo.eu

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence, where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our Service. Your continued use of the Service after such modifications constitutes your acknowledgment and acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at dpo@omnicondo.eu